Refund policy

SAMIJO REFUND & EXCHANGE POLICY

Refunds

All sales are final. We do not offer refunds on online orders or pre-orders. If you’ve placed a pre-order, rest assured you’ll receive your item as promised.

Exchanges

Exchanges are only available for Ready-To-Wear items.

No exchanges will be accepted for items marked as Pre-Order or Premade, and custom pieces are also non-refundable and non-exchangeable.

We only accept exchanges or refunds if you received the wrong item.

Exchange Eligibility:

• Request must be made within 14 days of the delivery date

• Items must be in original condition – unworn, unwashed, undamaged, and unaltered

• Contact us at support@samijo.co for approval and return instructions before shipping anything back

Important Notes:

• Do not return any items without first receiving confirmation from our team

If you have any questions or concerns, our support team is here to help. Just reach out!